Terms and Conditions
The Reset Protocol
Effective Date: 9.3.26
1. About Us
The Reset Protocol is operated by:
Stephen Ward
The Reset Protocol
Website: https://www.theresetprotocol.co.uk
Email: vision@theresetprotocol.co.uk
These Terms govern your use of the website and any services provided.
2. Services
The Reset Protocol provides:
One-to-one coaching and structured recovery sessions
Personal development and consultancy
Session-based support delivered remotely or in person
All services are provided in good faith and based on professional experience.
3. No Medical or Professional Advice
The services provided are not a substitute for:
Medical advice
Mental health treatment
Legal or financial advice
You should seek a qualified professional where appropriate.
By using this service, you accept full responsibility for your own decisions, actions, and outcomes.
4. Booking and Payment
All sessions must be booked in advance
Payment is required prior to the session unless otherwise agreed
Prices are clearly stated at the time of booking
We reserve the right to change pricing at any time
Bookings may be managed via systems such as Amelia or similar platforms.
5. Cancellations and Rescheduling
A minimum of 24 hours’ notice is required to cancel or reschedule
Cancellations made with less than 24 hours’ notice may be charged in full
Missed appointments (no-shows) are non-refundable
Rescheduling requests will be handled reasonably where possible.
6. Refund Policy
Payments for completed sessions are non-refundable
Refunds are not provided for change of mind
In exceptional circumstances, refunds may be issued at our discretion
7. Client Responsibility
You agree that:
You are fully responsible for your participation
You will provide accurate information where required
You understand results will vary from person to person
This work is collaborative. Outcomes depend on your engagement and application.
8. Confidentiality
All client information shared during sessions is treated as confidential.
We will not disclose personal information unless:
Required by law
There is a risk of harm to yourself or others
9. Intellectual Property
All content on this website, including:
Text
Branding
Frameworks (including The Reset Protocol structure)
remains the property of Stephen Ward and may not be copied, reproduced, or distributed without permission.
10. Website Use
You agree not to:
Use the website for unlawful purposes
Attempt to gain unauthorised access to systems
Disrupt or damage the website
11. Limitation of Liability
To the fullest extent permitted by law:
The Reset Protocol is not liable for any indirect, incidental, or consequential loss
We do not guarantee specific outcomes or results
Your use of the service is at your own risk
12. Data Protection
Your personal data is handled in accordance with our Privacy Policy.
We may use tools such as:
Google Analytics
to improve website performance and user experience.
13. Changes to These Terms
We reserve the right to update these Terms at any time. Updated versions will be posted on this page.
14. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the courts of England and Wales.
15. Contact
For any questions regarding these Terms:
Stephen Ward
The Reset Protocol
Email: vision@theresetprotocol.co.uk
Website: https://www.theresetprotocol.co.uk
1. Energy & Healing Disclaimer
Energy Work Disclaimer
The Reset Protocol may include elements of energy-based work, personal insight, and non-clinical healing practices.
These are intended to support clarity, awareness, and personal development. They are not medical, psychological, or therapeutic treatments.
By engaging in these services, you acknowledge and agree that:
- No diagnosis, treatment, or cure is being provided
- This work does not replace medical or mental health care
- You remain fully responsible for seeking appropriate professional advice where required
- Any physical, emotional, or psychological responses are your own responsibility
Results from energy-based or intuitive work are subjective and individual. No specific outcomes are guaranteed.
If you are experiencing a medical or mental health condition, you should consult a qualified professional before engaging in this work.
2. Results & Expectations
Results & Expectations
This is not a passive service.
You’re not paying for information. You’re paying for clarity, structure, and a shift in how you see and handle things.
That said:
- No outcome is guaranteed
- No timeline is guaranteed
- No promise is made that your situation will resolve in a specific way
What you get is:
- Straight insight into what’s actually going on
- A structured way to move forward
- Direct input based on real experience
What you do with that is on you.
Some clients move quickly. Others take time. Some resist what comes up.
The difference is always in the application.
If you’re expecting something to “fix you” without your involvement, this isn’t that.
If you’re ready to engage properly, it works.
3. Corporate Client Version
Corporate & Business Engagements
Where services are provided to businesses, directors, or employees:
- The Reset Protocol is a coaching and performance-focused service, not a clinical or HR function
- We do not provide medical, psychiatric, or occupational health services
- Responsibility for employee wellbeing, HR compliance, and safeguarding remains with the client organisation
Any work delivered:
- Is for professional development, clarity, and performance support
- Does not replace internal company policies or professional advisory services
- Should be used alongside existing management, HR, and wellbeing structures
Liability
- No guarantee is made regarding business outcomes, performance improvements, or financial results
- The Reset Protocol is not liable for decisions made by the client, its directors, or employees following sessions
- All business decisions remain the responsibility of the client
Confidentiality
- Individual sessions remain confidential unless otherwise agreed
- No sensitive personal data will be shared with employers without explicit consent
- High-level themes may be discussed where agreed, but not personal disclosures