Privacy Policy
The Reset Protocol
Effective Date: 9.3.26
1. Who We Are
The Reset Protocol is a coaching and consultancy service providing structured recovery, personal development, and one-to-one sessions.
Data Controller:
Stephen Ward
The Reset Protocol
Website: https://www.theresetprotocol.co.uk
Email: vision@theresetprotocol.co.uk
2. What Information We Collect
We may collect and process the following data:
Personal Information
- Name
- Email address
- Phone number
- Any information you provide through contact forms or bookings
Booking & Session Information
- Appointment details
- Notes relevant to your session (only where necessary to deliver the service)
Technical Data
- IP address
- Browser type and version
- Pages visited and time spent on the site
3. How We Use Your Information
We use your data to:
- Respond to enquiries
- Deliver booked sessions and services
- Manage appointments and communication
- Improve the website and user experience
- Comply with legal obligations
We do not sell or rent your personal data to third parties.
4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Contract – to deliver services you have booked
- Legitimate Interests – to operate and improve the business
- Consent – where you opt in to marketing or cookies
- Legal Obligation – where required by law
5. How Your Data Is Stored
Your data is stored securely using:
- Website hosting systems
- Email systems
- Booking platforms (where applicable)
We take reasonable steps to protect your data from loss, misuse, or unauthorised access.
6. Third-Party Services
We may use trusted third-party providers to operate the business, including:
- Google Analytics – to understand website usage
- Google Ads – for marketing and advertising
- Amelia – for appointment scheduling
These providers may process data on our behalf in line with their own privacy policies.
7. Data Retention
We only keep personal data for as long as necessary to:
- Deliver services
- Maintain records
- Meet legal or financial obligations
After this, data is securely deleted or anonymised.
8. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent at any time (where applicable)
To exercise these rights, contact us using the details below.
9. Cookies
We use cookies to improve your experience and analyse website traffic.
For full details, see our Cookie Policy.
10. Data Security
We implement appropriate technical and organisational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
12. Contact
If you have any questions or requests regarding your data:
Stephen Ward
The Reset Protocol
Email: vision@theresetprocotcol.co.uk
Website: https://www.theresetprotocol.co.uk